Error code RQ283

You’ll see the following error message in H&R Block’s 2021 tax software if you’re filing your tax return for the first time and your social insurance number (SIN) begins with a “9”:

You can't file your Québec return online using NetFile Québec because you’re filing your return for the first time and your social insurance number (SIN) starts with “9”. Don't worry, you can still file your return by mail. When you get to the FILE tab, you can download and print all the forms you need to mail to the government. [error code: RQ283]

 

How do I fix this?

Unfortunately, you won’t be able to NetFile your Québec return in this scenario; Revenu Québec requires that you file your return by mail. You can download and print a mail-in version of your return on the FILE tab. Click here to see where you need to mail your return and the documents you’ll need to enclose with it.